How it works!

Register using the registration form to create your personal client account on My VAN HAM.

Enter your personal information in the registration form. We need a copy of your valid identity card (front and back) with your current physical address stated on it. If your billing address differs from your physical address or if you only have a valid passport without a valid address, we would also have to ask you to provide proof of your billing address (e.g. in the form of an electricity or telephone bill). If you wish to bid on behalf of a company, please also provide us with a current and valid proof of organisation (e.g. your extract from the commercial register). Select your desired credit limit (that is your bid limit) that applies to all of your bids within an auction. If you wish a higher credit limit than 50,000 euros, we ask you to send 2 – 3 references in the form of paid auction invoices or a credit rating of your bank. Read and accept our GTC and privacy policy and submit the form using the button „Register now“.

After your registration you will receive a confirmation email and a code via mobile phone. Follow the link provided in the email and enter the code to activate your client account. Please also check your spam folder. If you have not received an email your client account cannot be activated neither. In this case please contact us via: online@van-ham.com

Please note that once you have registered your client account on My VAN HAM, you will need to enrol to bid for every individual auction up to 24 hours prior to the start of the relevant auction.

After you successfully activated the confirmation link you can log in to My VAN HAM with your access data.

No. My VAN HAM is a new platform for which you have to register a new client account.

Read how this works in our guide for bidding via My VAN HAM.

An online guide is available for all questions regarding bidding via My VAN HAM before or during an auctions.

Enrol for bidding

Each auction requires you to enrol for bidding separately via your client account in order to receive a bidder number.

Log in to My VAN HAM with your access data. Go to „MY VAN HAM“ on the navigation bar and select „Online Catalogues“ (appears in a pop-up window). Select the auction you would like to enrol for. Move your mouse to this auction and enrol for it using the button „REGISTER TO BID“.

Alternatively you are also welcome to submit your written bid or your telephone bid directly via the online auction catalogue. This does not apply to „Live Online Bidding“.

After your registration you will be approved for the auction by us manually and only on working days. The registration for the auction as well as the submission of written and telephone bids can take place up to 24 hours prior to the start of the auction. We will do our best to confirm your registration also shortly before an auction, but we cannot guarantee this.

After our approvement of your registration for the auction you have the option to submit a written bid with a maximum price, to enrol for a telephone bid (with or without a maximum price that has been saved as a precaution) or to bid live on the day of the auction.

Each auction requires you to enrol for bidding separately via your client account in order to receive a bidder number. After your registration you will be approved for the auction by us manually and only on working days. Bids are also checked and confirmed by us. We usually do this within one working day. Until then you will be informed that you have not yet been approved for the auction or that your bid has not yet been confirmed.

For bidding via My VAN HAM we have set up a fixed limit within which you can place your bids. The limit applies to the entire auction, not just a single lot. You can increase your bid limit via your account settings of your client account on My VAN HAM.

To increase your bid limit we must ask all of our bidders to send us a copy of their valid identity card (front and back) with the current physical address stated on it. If your billing address differs from your physical address or if you only have a valid passport without a valid address, we would also have to ask you to provide proof of your billing address (e.g. in the form of an electricity or telephone bill). If you wish to bid on behalf of a company, please also provide us with a current and valid proof of organisation (e.g. your extract from the commercial register). If you wish a higher credit limit (that is your bid limit) than 50,000 euros, we ask you to send 2 – 3 references in the form of paid auction invoices or a credit rating of your bank. Limits of €50,000 or more require separate authorisation and may therefore be recorded with a delay. Please allow for this before bidding.

Please send us all documents related to online bidding via: online@van-ham.com

You can also upload your documents by our securely encrypted website:  https://www.van-ham.com/en/proof-of-identity.html

If you have forgotten your password you will receive a new one by clicking on the button „Forgot your password?“ while the process of logging in to My VAN HAM. Please consider upper and lower case letters.

If you continue to have problems send a short message to: online@van-ham.com