How it works!
How do I register with My VAN HAM?
If you already have a VAN HAM Connect account, you are not required to register again. Simply click ‘Log In’ and log in using your login credentials.
Click the ‘Log In’ button in the online catalogue and submit your personal details via the ‘Create a Free Account’ form. VAN HAM requires you to provide your credit card information as bank reference (your credit card will not be charged) as well as your complete billing address. Please note, the password has to be alphanumeric (only letters and numbers, no additional characters).
Read and accept our Terms & Conditions as well as the Terms & Conditions for Online Auctions, then click the ‘Save & Continue’ button to transmit the form.
I have forgotten my password, can you send me a new one?
What is a bid limit and how can I increase it?
How do I know I've been outbid?
In the case of secure bids, you will automatically receive an e-mail from the respective platform informing you that you have been outbid. You can also view the current status of your bids in the menu under "My bids".
During the current auction, the bid button is highlighted in grey if you are currently the highest bidder, so that you cannot accidentally outbid yourself. As soon as a higher bid has been placed or the current bid has gone to the hall, you can click the button again and you will see the currently requested bid above it.